Privacy Policy

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At Clarion, Inc., d/b/a Clarion Health ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website (www.clarionhealth.com)(the “Site”), or request a demo (a “Demo”) of our products and services (the “Services”).

Please read this Privacy Policy carefully. By using the Site or Services, you agree to the practices described herein. If you have any questions, please contact us at [info or privacy@clarionhealth.com?].

1. Information We Collect

We may collect information to provide our Services, schedule and conduct Demos, and improve your experience. The types of information we collect include:

a. Information You Provide

Demo Requests: When you request a Demo through the Site, we collect your name, email address, and the name of your company or organization. This information is used to schedule and provide the demo, and for other internal purposes only.
Communications: If you contact us directly (e.g., via email or phone), we may collect additional information you choose to provide, such as your phone number or questions about our Services.

b. Automatically Collected Information

Website Usage: When you visit www.clarionhealth.com, we may collect information about your device and browsing activity, such as your IP address, browser type, pages visited, and timestamps, using cookies or similar technologies. This helps us understand how visitors use the Site and improve its functionality.
Demo Recordings: Demos of our services are recorded for quality assurance, training, marketing and internal review purposes. Recordings may include audio, video, or screen-sharing content depending on the Demo format. By signing up for a Demo, you expressly agree that the Demo wi

c. Client Data Processed Through Our Services

Our conversational AI solutions process data on behalf of our clients (e.g., medical groups) to manage workflows such as appointment scheduling, billing, insurance inquiries, follow-ups, and prescription refills. This may include personal information such as patient names, contact details, medical appointment details, or insurance information. We process this data strictly as a service provider under the direction of our clients and in compliance with applicable agreements and laws (e.g., HIPAA for healthcare clients).

2. How We Use Your Information

We may collect information to provide our Services, schedule and conduct Demos, and improve your experience. The types of information we collect include:

We use the information we collect for the following purposes:

To Provide Services: To schedule and conduct Demos, respond to inquiries, and deliver our Services to clients.
To Improve Our Offerings: To analyze Demo recordings and Site usage data to enhance our Services and Site.
To Communicate: To send you confirmation emails about Demo appointments or respond to your questions.
To Comply with Legal Obligations: To meet regulatory requirements, including those related to data protection and healthcare.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We work with trusted third-party vendors (e.g., cloud hosting providers, email services) to support our operations. These providers are contractually obligated to protect your information and use it solely for the purposes we specify.
With Clients: When processing data on behalf of our clients, we handle information according to their instructions and applicable agreements with such clients.
For Legal Reasons: We may disclose information if required by law, such as in response to a subpoena, court order, or to protect our rights, property, or safety, or that of others.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

4. Demo Recordings

Demos of our services are recorded to ensure quality, provide training for our team, and maintain a record of the demonstration. These recordings are stored securely and accessed only by authorized personnel. We do not share demo recordings with third parties except as described in Section 3 (e.g., with service providers or for legal reasons).

5. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. For example:

Data transmitted to and from the Site is encrypted using industry-standard protocols (e.g., SSL/TLS).
Access to personal information and Demo recordings is restricted to authorized personnel only.

While we strive to protect your information, no system can guarantee absolute security. If you suspect a security breach, please contact us immediately.

6. Your Choices

Demo Information: You can choose not to provide your name, email, or company details, but this may prevent us from scheduling a Demo for you or otherwise allowing you to access and use our Services.
Cookies: You can adjust your browser settings to disable cookies, though this may limit some Site functionality.
Opt-Out: If you no longer wish to receive emails from us after a Demo, you can unsubscribe using the link in our emails or by contacting us directly.

7. Data Retention

Demo-Related Data: We retain your name, email, company name, and Demo recordings for as long as necessary to provide the Demo and follow up with you, or as required by law. Typically, this data is deleted within [insert time frame, e.g., 3 years] after our last interaction unless you become a client.
Client Data: Data processed on behalf of clients is retained according to the terms of our client agreements and applicable legal requirements.